Helpline – The Patient Connects Us

Home Helpline – The Patient Connects Us

„The Patient Connects Us” is a joint project of the Patient’s Rights Ombudsman and representatives of the largest patient organizations in Poland, including the Małgosia Braunek Be Foundation.

As part of the project, during duty hours at the toll-free number 800-190-590, specialists from individual organizations, together with the Ombudsman’s experts, provide telephone advice, information, and support on specific diseases. Duty hours take place periodically every month, starting on 6th March 2018.

Detailed information about our organization is regularly posted on the website and social media, Facebook and Instagram.

The scope of provided advice:

– integrative approach to health – what is it?

– what is integrative medicine?

– what are the most important pillars of integrative medicine?

– what therapies can we call complementary?

– how important is the use of complementary therapies in the disease?

– recommending complementary therapies;

– recommending specialists in the field of complementary methods and therapies;

– recommending clinics and facilities which apply holistic, comprehensive treatment.

Aleksandra Nowińska conducts consultations on behalf of the Małgosia Braunek Be Foundation.

The Patient Rights Ombudsman is a central government administration body established to protect patients’ rights. Patients’ rights and the procedure for appointing, dismissing and competences of the Patient Ombudsman are set out in the Act of November 6, 2008 on patient rights and the Patient Ombudsman.

The act entered into force on June 5, 2009, establishing the Patient Ombudsman and the catalog of patient rights, which currently includes: the patient’s right to health services, the patient’s right to information, the right to report adverse effects of medicinal products, the patient’s right to confidentiality of information related to him, the patient’s right to consent to the provision of health services, the patient’s right for their intimacy and dignity be respected, the patient’s right to medical records, the patient’s right to object to a doctor’s opinion or decision, the patient’s right for their private and family life be respected, the patient’s right to pastoral care, the patient’s right to keep valuables in deposit.

The main tasks of the Human Rights Defender include the protection of the rights of both individual patients and the collective rights of patients and taking action in cases of their violation, applying to public authorities in systemic matters, solutions improving the protection and enforcement of patients’ rights, as well as monitoring the situation of patients’ rights in the healthcare system.

For detailed information or assistance, the nationwide helpline of the Patient Rights Ombudsman is open on weekdays from 8:00–20:00. The hotline is available at 800-190-590.